What goes up must come down. A few months ago, chatbots were The Future of Everything. Forget the web, forget app stores. The Time of the Bot was at hand.
Now, it’s allegedly all over — with many in the media suggesting bots are just the latest round of empty Silicon Valley hype.
Thankfully, some of the dialogue is less extreme. After all, nothing is the future of everything; perhaps what we need is a little nuance. Bots captured our imagination with good reason. Before we write them off, let’s explore these issues and their implications.
Does the problem lie in our insistence that bots be conversational? Continue reading on Medium →